Local phone support
Having a tough time? We’re here and ready to listen.
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A Tasmanian Lifeline (ATL) is a free telephone support service for Tasmanians of all ages who need someone to talk things through with, or need someone to listen. Tasmanian-focused and Tasmanian-based, A Tasmanian Lifeline offers non-judgmental, one-off or ongoing support for anyone having a tough time.
You don’t have to go through a difficult situation alone.
How is A Tasmanian Lifeline different to 13 11 14?
ATL is open 7 days a week 365 day a year from 8am to 8pm and is not a crisis line.
ATL is located in Tasmania for Tasmanians reducing waiting times for callers. ATL provides psychosocial support for any difficulty you may be experiencing. Whether you might be feeling lonely, isolated, or just need someone to talk to when you don’t know who to talk to. ATL also provides ongoing support through regular scheduled call backs.
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ATL was launched in 2020 funded by the State Government to support the Tasmanian community who were finding times difficult during the lock down COVID 19 period. After coming out of COVID 19 it was recognised that the ATL service provided far more support to all of the community for so many more reason and events other than COVID 19.
Are calls recorded?
While calls may be monitored for coaching and improvement purposes, no call to A Tasmanian Lifeline is recorded. If you would not like your call to be monitored, please let the Support Worker know at the beginning of the call.
Can community services book a call back for their client?
Yes. But its important you get consent from your client first and email it to ATL.
You can download a consent form from https://atasmanianlifeline.com.au/resources. Once you have selected a preferred day and time and have the clients signature email it back to reachout@lifelinetasmania.org.au.
Please make sure you remind your client prior to the call back also letting them know that the call back will come from a private number.
How does the call back service work?
You can book a call back in several different ways. After you make the first call in you can request a call back or will be asked by the Support Worker if you would like a call back. You can also go online at https://atasmanianlifeline.com.au/ and follow the prompts to the call back calendar where you can select a date and time for your call back.
It is important to note that call backs from A Tasmanian Lifeline will come from a Private Number.
Are there any age limits?
No, anyone of any age can call A Tasmanian Lifeline for any reason.
Are there long waiting times for my call to be answered?
Our staff will endeavour to answer your call as soon as possible and streamline our initial phone menu so we can talk with you sooner.
If all Support Workers are on calls please listen to the voice prompts to arrange a call back. You can then hang up and wait for us to call you.
FAQs
"Tas Lifeline are a real hit, I truly appreciate you and you have been so helpful. The staff are so lovely."