Local phone support

ATL is open 7 days a week 365 day a year from 8am to 8pm and is not a crisis line.

ATL is located in Tasmania for Tasmanians reducing waiting times for callers. ATL provides psychosocial support for any difficulty you may be experiencing. Whether you might be feeling lonely, isolated, or just need someone to talk to when you don’t know who to talk to. ATL also provides ongoing support through regular scheduled call backs.

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ATL was launched in 2020 funded by the State Government to support the Tasmanian community who were finding times difficult during the lock down COVID 19 period. After coming out of COVID 19 it was recognised that the ATL service provided far more support to all of the community for so many more reason and events other than COVID 19.

While calls may be monitored for coaching and improvement purposes, no call to A Tasmanian Lifeline is recorded. If you would not like your call to be monitored, please let the Support Worker know at the beginning of the call.

Yes. But its important you get consent from your client first and email it to ATL.

You can download a consent form from https://atasmanianlifeline.com.au/resources. Once you have selected a preferred day and time and have the clients signature email it back to reachout@lifelinetasmania.org.au.

Please make sure you remind your client prior to the call back also letting them know that the call back will come from a private number.

You can book a call back in several different ways. After you make the first call in you can request a call back or will be asked by the Support Worker if you would like a call back. You can also go online at https://atasmanianlifeline.com.au/ and follow the prompts to the call back calendar where you can select a date and time for your call back.

Its important to note that call backs from A Tasmanian Lifeline will be displayed on your phone (if you have this function) as 03 6159 9673. This is how you will know it’s a Tasmania Lifeline calling. Please note that if you miss your call back you are unable to call A Tasmanian Lifeline back on the number displayed. Please call 1800 98 44 34.

No, anyone of any age can call A Tasmanian Lifeline for any reason.

Our staff will endeavour to answer your call as soon as possible and streamline our initial phone menu so we can talk with you sooner.

If all Support Workers are on calls please listen to the voice prompts to arrange a call back. You can then hang up and wait for us to call you.